3dbet Privacy Policy – Personal Data Protection Commitment for Malaysia Platform Members

Welcome to the Privacy Policy page 3dbet. This document forms part of 3dbet's broader commitment to transparency in how we handle the information you entrust to us when using our online betting platform.

3dbet operates as a digital entertainment platform covering Sports Betting (EPL football, Malaysia Super League, badminton, and more), live casino, slots, lottery, and e-sports. In the course of providing these services, we collect certain personal data necessary to keep the platform running smoothly and to meet applicable legal compliance requirements.

This Privacy Policy is effective from 1 June 2026. By registering an account or using any 3dbet service, you confirm that you have read and agreed to the policies set out in this document. If you do not agree, please stop using the platform and contact us to close your account if necessary.

3dbet collects several categories of information from our members. Below is an explanation of the data collected and why it is required:

3dbet adheres to a data minimisation principle — we only collect what is strictly necessary and will never request information that is irrelevant to our service. Whenever you make a deposit via Touch 'n Go eWallet, GrabPay, or FPX Maybank2u, the transaction details are recorded solely for payment processing and account record purposes.

3dbet uses collected personal data solely for the following legitimate and stated purposes:

• Account Management: Enables you to register, log in, manage your profile and access all 3dbet platform features including Sports Betting, Live Casino, slots and lottery.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX; and handles withdrawals to your bank account or digital wallet within 5 minutes.
• Identity Verification (KYC): Fulfils legal compliance requirements related to age verification (18 and above) and anti-money laundering.
• Platform Security: Detecting and preventing fraudulent activity, system abuse, unauthorised access and violations of 3dbet's platform terms of use.
• Responsible Gaming: Monitors gameplay activity patterns to identify members who may need assistance or support related to responsible gaming.
• Service Communications: Sending important notifications about your account, terms updates, security alerts, and transaction information.
• Marketing (with consent): With your consent, sending promotional information, bonuses, and exclusive 3dbet offers through your preferred channels.
• Platform Improvements: Using aggregated and anonymised data to analyse platform usage, identify technical issues, and plan new feature improvements.

3dbet will not use your data for any purpose beyond those stated above without first obtaining your explicit consent. Whenever we wish to use your data for a new purpose, we will inform you and seek your agreement separately.

3dbet does not sell, rent, or disclose members' personal information to third parties for marketing or commercial purposes. We only share data in limited, necessary situations as follows:

• Trusted Service Providers: Third parties that assist 3dbet in delivering its services include payment solution providers (Touch 'n Go, GrabPay, DuitNow, and FPX gateways), game providers (Pragmatic Play, Habanero, and others), and cloud infrastructure providers. All such parties are bound by strict confidentiality agreements and are only permitted to use data for the specified service purposes.
• Legal Requirements: When 3dbet is required by law, court order, or direction from a legitimate authority in Malaysia to disclose specific information.
• Fraud Prevention & Security: Where necessary to prevent fraud, money laundering, or other illegal activity, 3dbet may share information with the relevant authorities.
• Business Transfer: In the event of a merger, acquisition or sale of 3dbet assets, member data may be transferred to the acquiring entity – and members will be notified in advance in such cases.

In all of the data-sharing cases above, 3dbet ensures that recipients have privacy protections equivalent to our own standards. We make no compromises on this — your data security is 3dbet's top priority.

3dbet continuously invests in the latest security infrastructure to ensure member data remains protected at all times. Our security measures include:

• AES-256 Encryption: The highest encryption standard applied to all data stored in the 3dbet database — including personal information, financial data, and gaming activity records.
• SSL/TLS Protocol: All communications between your device and 3dbet's servers are protected by the latest SSL/TLS protocols, ensuring that transmitted data cannot be intercepted by third parties.
• Two-Factor Authentication (2FA): 3dbet members can enable two-factor authentication for an additional layer of account security – recommended for all members.
• 24/7 Monitoring: 3dbet's automated monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: The 3dbet platform undergoes regular security audits by independent cybersecurity experts to identify and address any potential vulnerabilities.
• Internal Access Controls: Access to member personal data within 3dbet is restricted on a strict need-to-know basis — only staff who require access to carry out their job functions are authorised.

While 3dbet takes all reasonable steps to protect your data, no security system is entirely foolproof or impenetrable. You also play an important role in keeping your account secure – do not share your password, use a strong and unique password, and notify us immediately if you suspect any suspicious activity on your 3dbet account.

The 3dbet platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Cookies are small text files stored on your device when you visit the 3dbet platform.

Types of cookies used by 3dbet:

• Essential Session Cookies: Required for the platform to function properly — enabling you to log in, store session information, and maintain your account preferences while browsing 3dbet.
• Performance Cookies: Collecting aggregated and anonymised information about how members use the 3dbet platform — this data is used to improve platform performance and usability.
• Functional Cookies: Stores user preferences such as language settings, preferred odds format and display options to deliver a more personalised experience.
• Security Cookies: Helps the 3dbet system detect suspicious login attempts, CSRF attacks, and other fraudulent activity based on session patterns.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the 3dbet platform and your overall user experience. To manage cookies, please refer to your web browser settings.

3dbet retains members' personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws in Malaysia. Generally:

• Active Account Data: Retained for as long as your account remains active on 3dbet and throughout the duration of our relationship.
• Financial Transaction Data: Retained for a minimum of seven (7) years in accordance with applicable Malaysian financial and tax legislation.
• KYC Data (Identity Verification): Retained for five (5) years from the date of submission or account closure, whichever is later, in line with compliance requirements.
• Game Record Data: Retained for three (3) years for dispute resolution and responsible gaming analysis purposes.
• Support Communication Data: Retained for two (2) years for reference and service improvement purposes.

Once data is no longer needed for its stated purpose, 3dbet will delete or anonymise it in accordance with strict security procedures. For data that is legally required to be retained, we ensure it is stored securely and not used for any other purpose during the mandated retention period.

As a 3dbet member and as an individual whose data we process, you hold important data protection rights. 3dbet fully respects the following rights:

To exercise any of the above rights, please contact the 3dbet data protection team by email at support@3dbet.click with the subject line "Privacy Rights Request – [Your Account Number]". We will verify your identity before processing any data-related request to ensure the security of your account.

The 3dbet platform is intended exclusively for individuals aged 18 years and above only. 3dbet does not knowingly collect any personal information from individuals under the age of 18.

If you believe that your child or any underage individual has registered for or used the 3dbet platform, please contact us immediately at support@3dbet.click. We will take immediate action to verify and close the account, and delete all associated data as soon as possible.

3dbet employs multiple mechanisms to prevent registration by underage individuals, including age verification procedures during sign-up and thorough KYC checks. We take our responsibility to protect minors from accessing gambling content seriously.

The 3dbet platform may contain links to other websites or services operated by third parties, such as game providers or payment solution providers. This Privacy Policy applies solely to the 3dbet platform itself and does not cover the privacy practices of those third parties.

3dbet is not responsible for the privacy policies or content of any third-party websites or services you may access through links on our platform. We encourage you to read the Privacy Policy of any third-party platform before providing them with any personal information.

Payment service providers such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX banking have their own privacy policies governing how they handle your transaction information. Please refer to the respective payment provider's privacy policy for more details on their data protection practices.

3dbet reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or relevant technological developments. All amendments will be published on this page with an updated revision date.

For material amendments — changes that significantly alter how we use or disclose your data — 3dbet will notify members via an in-platform notice or email to your registered address before the changes take effect, where reasonably practicable.

We encourage you to review this Privacy Policy page periodically so you stay informed about how 3dbet protects your information. Continued use of the 3dbet platform after any amendments are published will be considered your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this 3dbet Privacy Policy or how we handle your personal data, please do not hesitate to reach us through the following channels:

• Data Protection Email: support@3dbet.click (subject: "Privacy Enquiry")
• Live Chat: Available on the 3dbet platform, 24 hours a day, 7 days a week
• Target Response Time: Privacy enquiries answered within 3 business days; data rights requests within 14 business days

3dbet's data protection team is ready to assist you with any questions regarding privacy, data use or your rights as a member of our platform. We are committed to providing a transparent, clear and accurate response to every privacy enquiry we receive.

For data protection complaints that cannot be resolved through 3dbet's own channels, you also have the right to refer the matter to the relevant data protection authority in Malaysia. 3dbet will cooperate fully with any official investigation conducted by that authority.